When you decide to hire a new worker there are a dozen moving pieces to consider. Where will you find them? Who are you looking for? What traits or skills will signal a potentially successful hire? During interviews, it's easy to focus on experience or hard skills, abilities that are teachable or easily identifiable (like being able to drive). But while competency matters, that's not all there is to
Why are soft skills important?
Much of effective business is driven by soft skills, from communication to initiative to empathy. Many employers do think hiring for soft skills is more important now than it ever has been in the past. They also report that they often see bad hires as lacking soft skills, which raises concerns about the cost of a
Well, the first place to start is figuring out what are some soft skills you should be looking for?
You’re in luck. We’ve covered this before. Pay attention to the whole list, but focus in on self-awareness if you can. That’s incredibly hard to screen for, admittedly, but a lack of self-awareness dooms work teams more than almost anything else.
How can you hire for soft skills?
There are many theories and approaches to finding candidates with the right soft skills but some of these tactics include:
Behavioral or situational interview questions: Asking questions is a logical way to probe deeper into a candidate's soft skills. The questions, particularly
Body language: One common tactic for assessing soft skills is, interestingly, not about words at all and is included in this list as a cautionary tale. There's been a pervasive belief that those with strong soft skills are better at non-verbal communication. Some think that those soft skill geniuses do something observable that others can pick up on if you're paying attention. A gut feeling that someone has the right skills. Unfortunately, reading body language is open to much subjectivity and unconscious bias. Not good words when it comes to the hiring process. Remember: you are not trying to exclude candidates, per se. You are trying to find the best fit for you. So the next time someone tells you to go off of your gut when looking for soft skills, shake your head and avoid this tactic.
Project work: Projects and tech-based tests are a seemingly better approach. Giving candidates a
Institute role plays in your interview process. For every engineering manager role, have the candidate sit with a member of the engineering team and play out a scenario 1:1. It can be about a technical process, an argument about prioritization or giving feedback with both criticism and praise. It’s an effective way to test softer skills and replicate what you’ll get in a ‘real’ situation. Of course, using your engineers’ time like this may seem expensive, but it’s more costly to bring on an engineering leader who doesn’t jive with your team. Plus, after doing it for a few years, you’ll find it becomes a rite of passage and engineers like participating in them.
Assessments: If you don't want to sort which candidates have better soft skills than others by yourself, there's always the option to bring in an assessment that will do this for you. Adding a formal assessment component to
Use referrals: Referrals are a great source for identifying soft
Think about curiosity: It's worth noting quickly that there is an emerging school of thought that screening for curiosity helps you find employees who are resilient and have strong soft skills. The logic behind this trend is the belief that we live in an increasingly ambiguous business world and more curious people are better at dealing with ambiguity. That connective sequence is a good example of “identifying a soft skill” and “realizing why it matters now,” with the above ideas being some ways to get at finding the people you need.
Next time you hire, don't forget about soft skills
Whether you need an employee with great technical skills or one who can get along well with co-workers there are a variety of tips and tricks you can leverage to hire the right person. And if you build the value and importance of soft skills directly into the company culture, then you're helping to create a strong and often inclusive workforce. One thing to note, however, is that balance still matters and it's about finding the candidate who has the right mix of hard and soft skills to succeed at your company. That benchmark could look very different depending on the mission and culture of the organization. So first figure out what skills a new hire would need to thrive at your office and then go out and find that
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