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3 ways to create a happier workplace

Raise your hand if you like your workplace to be unhappy ... thought so. Obviously, we all want to work in a happy environment. And management has a vested interest in creating one to improve...

Why you aren’t getting results from behavioral interviewing

The concept of behavioural interviewing is nothing new. In fact, I would wager that a majority of you reading this have used the technique in your own hiring process—or at least you think you have....

Remote team building: How to build even when they work from the road

While the world may not physically be shrinking, our global workforce is closer than ever. However, team building when members are telecommuting, working from a conference or anywhere on the road,...

How to Calculate the Real Cost of Employee Turnover

When you hear people talk about the cost of employee turnover the numbers are often vague and non-specific. It's hard to put a real number on something that has so many indirect effects. The numbers...

The Worst Recruiting Advice We've Ever Heard--Don't Do This!

The new hire is coming up to his quarterly performance review and it's obvious he's not measuring up. The company now has to decide what's next? Move the employee to a different position, increase...

Leadership development: How to become a better leader

Honing your leadership skills frequently requires time, but there are steps you can take toward leadership development right now! You don't have to wait for the next conference or mentoring program...

6 Common Interviewing Mistakes

A bad hire can cost your company dearly. Just the cost of recruiting a replacement is typically around 45% of annual salary. That cost doesn't even factor in other costs like impact on customers,...

What target do you measure candidates against?

Zig Ziglar, the famous personal development coach and motivational speaker, posed the question: "how can you expect to hit a target that you don't even have?" Ziglar was speaking of goal setting and...

Is an Olympian Your Best Bet for a New CEO?

Have you ever wondered what it takes to be an Olympian? With the Winter Olympics upon us, we decided it might be fun to explore the profile of an Olympic athlete using The McQuaig System. 

Is Angry Birds The Answer To Employee Engagement?

How do you make routine tasks more fun and engaging for your employees? Companies like Deloitte, IBM, Google, Microsoft and FedEx have turned to something called gamification to increase employee...

How to retain your best employees for the long-term

The long-term health and prosperity of your company largely depends on keeping your employees around. Retaining your best staff helps keep customers happy, sales healthy and co-workers satisfied....

How Employee Morale Impacts Customer Satisfaction

In virtually every work environment, there are customers involved. These customers purchase the products and services. A company’s goal is to have these customers return again and again – and perhaps...